2. Non-Returnable Items

Ye items return/exchange ke liye eligible nahi hote:

Used / washed / worn clothing
Clearance / sale products
Products without tags
Sanitized / damaged items
Customized or personalized products
Free gifts

3. Exchange Policy (Size Issue)

Agar aapko size mismatch ho gaya hai:

✔ Aap free size exchange request kar sakte ho (first exchange FREE)
✔ Exchange product 3–5 business days me dispatch ho jayega
✔ Replacement me same colour + same design diya jayega

Agar requested size unavailable ho →
Aapko store credit / refund milega.

4. Refund Process

Agar aap refund choose karte ho, to:

Refund bank account / UPI / original payment mode me jata hai
Refund process time: 3–7 business days
COD orders ka refund Bank / UPI me diya jata hai

5. Return Process (Step-by-Step)

1️⃣ WhatsApp kare: +91 6356203025
2️⃣ Order number + product photos bheje
3️⃣ Team aapki request verify karegi
4️⃣ Courier pickup schedule kiya jayega
5️⃣ Product warehouse pahunchne ke baad exchange/refund process ho jayega

6. Wrong / Defective Product Received

Agar aapko wrong ya damaged product mila:

48 hours ke andar WhatsApp kare
Product ki clear photos share kare
Hum FREE replacement ship kar denge

7. Order Cancellation

Order sirf dispatch se pehle cancel ho sakta hai
Dispatch ke baad cancellation possible nahi, aap return/exchange request kar sakte ho

8. Late or Missing Refunds

Agar refund 7 days ke baad bhi nahi mila:

Apna bank/UPI check kare
Payment gateway (Razorpay/PhonePe) ke SMS check kare
Fir WhatsApp kare: +91 6356203025

Hum turant help karenge.

9. Contact for Return/Refund Support

📞 WhatsApp: +91 6356203025
📧 Email: support@digicloth.org
🌐 Website: www.digicloth.org